Process Improvement

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Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process -- from manufacturing to transactional and from product to service.

The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. Process sigma can easily be calculated using a Six Sigma calculator.

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of two Six Sigma sub-methodologies:


The Six Sigma DMAIC process (define, measure, analyze, improve, control) is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to develop new processes or products at Six Sigma quality levels. It can also be employed if a current process requires more than just incremental improvement.

Financial Benefits of Six Sigma Projects:

  • Creates additional/new revenue
  • Creates cost savings through tax avoidance
  • Enables cost avoidance
  • Faster return on investments
  • Increases cash flow
  • Increases profitability of existing products/services
  • Increases revenue of existing sources
  • Increases stock price/shareholder value
  • Lowers cost of production
  • Lowers cost of servicing

Organizational Benefits of Six Sigma Projects:

  • Builds company reputation
  • Creates new customer opportunities
  • Fosters company vision and mission
  • Improves market position relative to competitors
  • Improves the ability to serve customers
  • Increases competitiveness and ability to charge a premium

Operational Benefits of Six Sigma Projects:

  • Decreases employee work loads for undesirable work
  • Eliminates non-value added activities
  • Improves employee morale / team spirit
  • Improves internal communication between departments and groups
  • Improves use of workspace
  • Increases employee and process productivity
  • Reduces cycle time
  • Reduces cycle time of production/process
  • Reduces external inputs to processes
  • Reduces person-hours
  • Reduces process steps
  • Simplifies processes and workflow steps



Increase Productivity & Improve Customer satisfaction level

Taken from the words "Kai" (continuous) and "zen" (improvement),kaizen is often translated as "ongoing, continuous improvement." This means continuing improvement in one's personal life, home life, social life, and work life. When applied to the workplace,kaizen means continuing improvement involving everyone - from the front-line employee to the CEO.

The cycle of kaizen activity can be defined as:

  • Standardize an operation and activities.
  • Measure the standardized operation (find cycle time and amount of in-process inventory)
  • Gauge measurements against requirements
  • Innovate to meet requirements and increase productivity
  • Standardize the new, improved operations
  • Continue cycle ad infinitum



Total Quality Management

Total Quality Management (TQM) is an integrated system of principles, methods, and best practices that provide a framework for organizations to strive for excellence in everything they do.

TQM is a collection of principles, techniques, processes, and best practices that over time have been proven effective. Most all world-class organizations exhibit the majority of behaviors that are typically identified with TQM.

Andronovo can help you out with Unique Process Model for TQM Improvement .







Business Process Improvement (BPI) is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results

Business process re-engineering is the analysis and design of workflows and processes within an organization. Business process is a set of logically related tasks performed to achieve a defined business outcome. Re-engineering is the basis for many recent developments in management


The goal of BPI is a radical change in the performance of an organization, rather than a series of incremental changes

  • Defining the organization's strategic goals and purposes (Who are we, what do we do, and why do we do it?)
  • Determining the organization's customers (or stakeholders) (Who do we serve?)
  • Aligning the business processes to realize the organization's goals (How do we do it better?)


Andronovo have their own methodology for BPI.

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